---
title: Changing your renewal case status
description: "You can now stop or resume the maintenance of a case directly from the new Case status column in your Orders list. When you stop a case, you choose what happens to each of its open orders: instruct it, cancel it, or decide later."
---

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# Changing your renewal case status

## Stop or resume the maintenance of a case directly from the new Case status column in your Orders list. When you stop a case, you choose what happens to each of its open orders: instruct it, cancel it, or decide later.

 **Contents**

- [**What is the Case status column?**](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#what-is-case-status)
- **[Stop maintaining a case](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#stop-maintaining-case)**
- [**Decide what happens to open orders**](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#open-orders-on-stop)
- [**Resume maintaining a case**](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#resume-maintaining-case)
- [**What happened to "Cancel and abandon case"?**](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#resume-maintaining-case)
- [**Frequently asked questions**](https://help.ipify.app/knowledge/managing-a-cases-status-from-the-orders-list#faqs)

### **What is the Case status column?**

The **Case status** column in the Orders list shows whether iPify is currently maintaining each case. From this column you can stop or resume maintenance without leaving the Orders list.

Status values shown in the column (e.g. "Maintained" / "Maintenance stopped").

### **Stop maintaining a case**

1. Go to **Orders**.
2. Find an order related to the case you want to stop, and click its value (e.g. “Maintained”) in the **Case status** column.
3. A new pop-up window opens
4. Select “**Yes, I wish to stop maintenance**”.
5. If the case has open orders, you'll be asked what to do with each one (see below).
6. Confirm your choice.

**🗒️Note:**

Stopping maintenance means iPify will no longer handle future renewals for this case. Check any upcoming deadlines before you confirm. Please note, if an order has already been instructed and accepted, you will need to contact iPify if you wish for it to be cancelled.

### **Decide what happens to open orders**

When you stop a case that has open orders, you decide for each order:

| **Option** | **What it means** |
| --- | --- |
| **Instruct** | The order goes ahead and iPify processes it. |
| **Cancel** | The order is cancelled and will not be processed. |
| **Decide later** | The order stays open so you can instruct or cancel it at a later date. |

**💡Tip:**

Use **Decide later** if you're still waiting for your client's instructions. The order remains in your Orders list so you can come back to it.

### **Resume maintaining a case**

1. Go to **Orders** and find the stopped case.
2. Click its value in the **Case status** column (e.g. “Maintenance stopped”).
3. Select **“Yes,** **resume maintenance”**. Then proceed to select **“Instruct now”.**

iPify will start maintaining the case again from that point and proceed with any instructions.

### **What happened to "Cancel and abandon case"?**

The **Cancel and abandon case** action that used to appear on each order has been removed. To stop a case, use the **Case status** column instead, as it lets you stop the case and handle all of its open orders in one place.

 

**Frequently asked questions**

**Can I stop a case and still pay a renewal that's already due?**   
Yes. When you stop the case, choose **Instruct** for that open order.

**What if I stopped a case by mistake?**   
You can resume it from the **Case status** column at any time.

**Where has the "Cancel and abandon case" button gone?**   
It's been replaced by the **Case status** column. See above.

 

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