With the launch of our service to offer customers the option to pay the first annuity after the EP grant, find out how you, as our agent, can operate the tasks, report the payment to us and invoice us for the service
Frequently asked questions
Will I receive an instruction to pay the first annuity if I am not in charge of the validation?
No. For now, customers can only request payment of the first annuity if you are also in charge of the validation.
Can I submit two separate invoices, one for validation and one for the annuity on the platform?
Yes. You can either bill the first annuity payment alongside your validation invoice or completely separately.
Is it possible to send the first annuity instruction notification to a different email address from my EP validations email?
Yes, as long as you have communicated a dedicated email address.
Which date should I enter under “Official deadline to pay first renewal”, while completing the step “Acknowledge receipt of instruction to pay first annuity after EP grant”?
The official deadline for the renewal payment by which you will pay the fees and that you will input in your monitoring system.
Should a grace period be necessary (or a surcharge applied), the official deadline you implement must reflect the grace period's official deadline (or surcharge).
Do I have to upload the evidence of payment to complete the step “Confirm payment by agent of first annuity after EP grant”?
No, if not immediately available upon payment. We already know when we can expect to receive the confirmation of payment.